Cancellation policy

  • To confirm the reservation, the full tour balance is required within 48 hours of the scheduled date;
  • If the cancellation is made up to 48 hours before the date scheduled for the tour, no penalty is applied and the amount paid is fully refunded;
  • If the cancellation occurs 24 hours in advance, on the scheduled date, 50% of the total amount will be retained;
  • In case of cancellation with less than 24 hours notice prior to the tour, or for no-show, the full amount is retained;
  • In case of bad weather, the tour could be cancelled or postponed. The skipper will decide if the excursion need to be deleted, depending on lake and weather’s conditions. In this case, if the tour is cancelled, we’ll give you the total amount back;
  • For tours booked over the weekend (Friday, Saturday and Sunday) there are different conditions:
    • To confirm the reservation, the full tour balance is required at the time of confirmation;
    • Up to 4 days before, the amount paid is fully refunded;
    • From 4 days, up to 48 hours before the tour, 50% of the total amount is retained;
    • From 48 hours before and for no-show, the full amount is retained;
    • In case of bad weather, the conditions are the same as those of the weekly tours.

Any other questions?

Payment details

  • Payment in advance with bank transfer or Paypal;
  • Payment in cash or by credit card on the spot, in case of additions or changes to the service on the day of the tour.